1. When will my order ship?
Processing: Usually 3-5 working days
2. Where Is My Order Confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add our mail address to your safe sender list. If there is any problem, please don't hesitate to contact our Customer Service Department.
3. Will I Have To Pay International Taxes and Duties?
All orders are shipped from Switzerland. There is never an extra Customers fee. But the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.
We cannot control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
4. Correct Shipping Address
Please make sure that the shipping address is correct as we are unable to amend order information once have left our warehouse and are on the way to you.
5. Tracking
The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with online tracking number and link will be sent to you. The tracking will be valid for your check within 48 hours after you receive the email.
We sincerely suggest that you add us to your email list so you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days.
If you have any questions about the shipping of your order, please feel free to contact us.